Refund and Cancellation Policy
Effective Date: 29/11/2024
At Smart Sikho, we strive to provide our customers with the best products and services. If you are not satisfied with your purchase, please read the following policy carefully to understand our refund and cancellation process.
Refund Policy
1.1 Eligibility for Refund:
Physical Products: Refunds are available for products returned in their original, unused condition within 7 days of delivery. Proof of purchase and reason for return are required.
Digital Products and Courses: Refunds for digital products, including e-books, downloadable materials, and online courses, are only available if there is a technical issue that prevents access or use. Refund requests must be made within 7 days of purchase.
1.2 Non-Refundable Items:
- Products purchased on sale or with promotional discounts.
- Customized or personalized items.
- Live classes or sessions already attended.
- Subscription fees for ongoing services.
1.3 Refund Process:
For eligible returns, refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned product or validate the issue.
Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Cancellation Policy
2.1 Order Cancellation (Physical Products):
Orders can be canceled before shipment by contacting our support team. If the order has already been shipped, cancellation will not be possible.
2.2 Cancellation of Digital Products or Services:
Digital products, once purchased, cannot be canceled as they are instantly accessible.
Subscription services can be canceled at any time, but the cancellation will apply to the next billing cycle.
2.3 Live Classes and Webinars:
Cancellations for live classes must be made at least 24 hours before the scheduled time to be eligible for rescheduling or credit. No refunds will be issued for missed classes.
How to Request a Refund or Cancellation
To initiate a refund or cancellation request, please contact our customer support team at [Insert Contact Email/Phone Number]. Provide the following details:
1.Order number or receipt.
2.Reason for the request.
3.Supporting evidence (e.g., photos for defective products or screenshots for digital access issues).
Exceptions and Disputes
We reserve the right to refuse a refund or cancellation if the request does not meet the conditions outlined in this policy.
For disputes, please reach out to us for resolution before escalating to a payment provider or legal channel.
By purchasing from Smart Sikho, you agree to this Refund and Cancellation Policy. For further assistance, feel free to contact our support team.
Contact Us:
Email: support@smartsikho.com
Phone: +91 8209692275
Website: www.smartsikho.com/contact